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Legal Service Requests

The front door of Legal

Legal Service Requests organizes all legal requests in one place, so nothing gets lost in emails or chat messages. Every request comes in structured, trackable, and easy to act on. That means faster response times for Legal and more clarity for the business.


Onit’s Legal Service Request (LSR) solution scales with you and comes in two configurations — SimpleLSR, designed for fast, out-of-the-box setup, and OnitX LSR, offering deeper configurability and flexibility as your needs grow.

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Why legal intake matters

Control starts at the legal front door

When legal requests come in scattered through emails, chats, or one-off asks, important work slips through the cracks. Deadlines get missed, teams waste time chasing details, and business partners lose confidence.

With LSR, every request is captured, structured, and tracked from the start. That means fewer delays, clearer priorities, and a more responsive legal team.

Dashboard displaying active legal service requests, including metrics for active, pending, and aging requests, with a color-coded chart by issue type related to Onit's Legal Service Requests (LSR) solution.

How LSR helps you simplify, standardize, and scale legal work

When requests come from everywhere, LSR brings them into one place where they’re easy to track and resolve

Graphic representation of a unified legal ecosystem, symbolizing Medtronic's transition to Onit’s Enterprise Legal Management (ELM) and Contract Lifecycle Management (CLM) solutions, emphasizing streamlined operations and reduced vendor complexity.

Centralized intake

Every legal request captured in one place, so nothing slips through the cracks and responses come faster.

Steps illustrating Onit's integrated legal technology platform for Medtronic, showcasing streamlined operations and flexibility in legal management.

The right view for every team

Admins see unassigned tasks, attorneys track deadlines, business partners monitor progress.

Centralized legal intake workflow illustration with interconnected elements representing collaboration, tracking, and efficiency in legal service requests.

Collaboration record

One space for all documents, updates, and decisions, so you never dig through email chains again.

Insights on Medtronic's legal operations transformation using Onit's ELM and CLM solutions, highlighting streamlined workflows and integrated capabilities.

Bottleneck alerts

Get notified when requests stall, giving Legal time to act before issues pile up.

Onit logo representing centralized legal service requests and streamlined workflows for efficient legal operations.

End-to-end context

Every request is captured once, triaged, and routed where it belongs. No duplicates. No wasted steps. Giving Legal full visibility.

New legal request form interface displaying options for legal intake, application type selection, and enquiry categories, illustrating Onit's streamlined legal service request process.
Assignee dashboard displaying active legal service requests, with metrics by department, featuring General Counsel and Legal Operations avatars, emphasizing streamlined legal intake and task management.
Woman in yellow top using smartphone, reviewing legal service requests, with visible text about data privacy compliance and ethics investigations.
Two women discussing documents at a meeting table, with an Assignee Dashboard displaying paused requests and active requests by department, emphasizing collaboration and legal intake efficiency.
Service request portal instructions, emphasizing accurate information, clear legal issue description, supporting documentation, confidentiality, and next steps for efficient legal intake management.

SimpleLSR

Accessible intake for growing teams

SimpleLSR gives teams the essentials of legal intake in a package that’s quick to launch and easy to adopt. Start small, see results fast, and expand when you’re ready.

  • Standardized forms: Capture the right details upfront to reduce back-and-forth.
  • Clear dashboards: Instantly see what’s pending, what’s complete, and what needs attention.
  • Rapid setup: Get started in weeks, not months, so value is delivered faster.
  • Easy expansion: Start with SimpleLSR and scale to full LSR as your needs grow.
  • End-to-end context: Every request is tracked and routed correctly, cutting duplication and wasted effort.
Woman explaining tasks on tablet to man, displaying active service requests, overdue tasks, aging requests, and pending key dates, emphasizing efficient legal intake and management.

Connect intake to impact. Every time.

Whether you adopt SimpleLSR or implement Full LSR, you’re giving Legal a reliable front door for every request and your organization gains a clear, efficient path to support.

Onit dashboard displaying legal service request metrics, including spend of $13,831,322, pending invoices count of 146, and key performance indicators for legal operations efficiency.